1. Overview

The terms “we”, “us”, “our” and “Pure Tinnitus” refers to the Pure Tinnitus company. The term the “Site” refers to PureTinnitus.com and all sites connected with Pure Tinnitus. The term “user,” “you” and “your” refers to site visitors, customers and any other users of the site.

Pure Tinnitus provides a website where users may/can read articles on tinnitus and a service where users may purchase virtual tinnitus support products (the “Service”).

Use of puretinnitus.com, including all materials presented herein and all online services provided by Pure Tinnitus (“Pure Tinnitus”), is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service and/or ordering a product from the Site, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

Use of the Site + Service
To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site.

Information provided on the Site and in the Service related to social media marketing and small business virtual support and other information are subject to change. Pure Tinnitus makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current or error-free. Pure Tinnitus disclaims all liability for any inaccuracy, error or incompleteness in the Content.

Account Creation

In order to use the Service, you may be required to provide information about yourself including your name, email address, username and password and other personal information. You agree that any registration information you give to Pure TInnitus will always be accurate, correct and up to date. You must not impersonate someone else or provide account information or an email address other than your own.

2. Legal

TERMS AND CONDITIONS

Please read carefully, as this pertains to the Agreement with services provided by Ben Thompson, Au.D. and Pure Tinnitus.

AUDIOLOGY SERVICES

Ben Thompson, AuD and Pure Tinnitus provides audiology services to certain clients as governed by the rules and regulations of the California SLPAHADB licensure. These clients understand that they have a doctor-patient relationship with Ben Thompson, AuD.

NON-AUDIOLOGY CONSULTING SERVICES

Ben Thompson, AuD and Pure Tinnitus also provides non-audiology services to certain clients as an independent consultant. Participants in the Pure Tinnitus group coaching program fall into this category of services. These clients expressly understand that they are NOT entering into a doctor-patient relationship with Ben Thompson, AuD as governed by the rules and regulations of the California SLPAHAD Board licensure.

FINANCIAL OBLIGATION

Client is responsible for the completion of all payment associated with the services they receive.

METHODS OF PAYMENT

We accept cash, check, credit card, Paypal and Venmo as forms of payment.

REFUNDS

We do NOT offer refunds, except for the mandatory 45-day return period of hearing aids.

CLIENT RESPONSIBILITY

Products developed by Ben Thompson, AuD and Pure Tinnitus are for strictly educational purposes ONLY. Client accepts and agrees that Client is 100% responsible for their progress and results from products developed and services received by Ben Thompson, AuD. Pure Tinnitus makes no representations, warranties, or guarantees verbally or in writing. Client understands that because of the nature of products developed by Pure Tinnitus and their extent, the results experienced by each Client may significantly vary. Program education and information provided by Pure Tinnitus is intended for a general audience and does not purport to be, nor should it be construed as, specific advice tailored to any individual.

Lawful Purposes
You may use the Site and Service for lawful purposes only. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only.
You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.

Refusal of Service
Pure Tinnitus reserves the right to refuse service to any order, person or entity without obligation to assign reason for doing so. Pure Tinnitus reserves the right to limit the number of participants in any online class or workshop. Pure Tinnitus may at any time change or discontinue any aspect or feature of the Site or Service.

Confirmation
We will email you to confirm the placement of your order and with details concerning product or service delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

If you’ve signed up for a subscription with us, the subscription renews automatically and your credit card will be charged fees stated at the time of purchase (or the introductory rate during introductory period). Price may change at the end of your subscription period. Your subscription will start as soon as your credit card is successfully charged.

If you have signed up for an online class or workshop, confirmation that we have received your order and payment does not constitute acceptance into the class or workshop. We will email you separately to confirm that you have been accepted into the class or workshop.

If you have submitted a deposit or payment in full for a service, Pure Tinnitus has the exclusive right to deny service if deemed necessary. If service is denied, a refund will be provided in full.

If you have signed up for an appointment with us, we will email you a confirmation and reminder with details about the meeting. It is your responsibility to inform us if this is incorrect or if this needs to change as soon possible.

Cancellations, Refunds & Returns

All digital product sales are final due to the nature of downloadable files and your irrevocable access to them once they’ve been delivered.

If you have any questions before you purchase absolutely email us at contact@puretinnitus.com anytime and ask all the questions you’d like.

Product Description

We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions, because we might not have drank enough coffee the day we published something. We reserve the right to refuse or cancel any order with an incorrect price listing.

Material You Submit to the Site
You shall not upload, post or otherwise make available on the Site any artwork, photos or other materials (collectively “Materials”) protected by copyright, trademark or other proprietary right without the express written permission of the owner of the copyright, trademark or other proprietary right. The burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission and shall indemnify Pure Tinnitus from any claim against Pure Tinnitus resulting from your posting of Materials to the site. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations or rights of third parties.

Pure Tinnitus reserves the right to remove from the site any Materials submitted by you that it deems inappropriate for the site or that appears to violate these terms and conditions.

Intellectual Property Rights to Your Materials
Pure Tinnitus does not claim ownership of Material you supply to Pure Tinnitus. However, the act of posting Material to the site conveys an irrevocable, worldwide license to Pure Tinnitus to use and distribute the posted Material in connection with Pure Tinnitus’ website and any related Pure Tinnitus publications. You retain copyright ownership and any other rights you may rightfully hold in any content that you submit through the Service. By submitting Material to Pure Tinnitus, you agree to hold Pure Tinnitus harmless from and against all claims, liabilities and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you.

Our Intellectual Property
All content provided on the Site and in the Service are the intellectual property of Pure Tinnitus The content of the Site and Service are protected by United States trademark, trade dress and copyright law. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the content of the Site or the Service, in whole or in part without our prior written consent. You may not remove any trademark, copyright, or other notice from the content of the Site or the Service. We reserve the right to immediately remove you from the Service, without refund, at to pursue all available legal remedies against you if you are caught violating this intellectual property policy.

Affiliate Disclaimer
The purpose of this website is to be educational. There are a lot of ideas here, and there are also a lot of suggestions for tools, websites, and advice on puretinnitus.com Some of the links to these tools and websites are regular links. And some of these links are links that, if you click them and purchase, I might get a commission in exchange.

Changed Terms
We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.

Limitation of Liability

You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the Site or Service. Additionally, Pure Tinnitus is not liable for damages in connection with (i) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus or line or system failure; (ii) loss of revenue, anticipated profits, business, savings, goodwill or data; and (iii) third party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, contract, tort, or any other theory of legal liability.

The foregoing applies even if Pure Tinnitus has been advised of the possibility of or could have foreseen the damages. In those states that do not allow the exclusion or limitation of liability for the damages, our liability is limited to the fullest possible extent permitted by law. In no event shall Pure Tinnitus’ cumulative liability to you exceed the total purchase price of the Service you have purchased from Pure Tinnitus and if no purchase has been made by you Pure Tinnitus’ cumulative liability to you shall not exceed $100.

Third Party Resources
The Site and the Service contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third party websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Indemnification
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third-party claim or waive any defense without our prior written consent.

Effect of Headings
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

Waiver
No waiver of any of the provisions of this Agreement by Pure Tinnitus shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Pure Tinnitus.

Notices
All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

Governing Law; Venue; Mediation
This Agreement shall be construed in accordance with, and governed by, the laws of the State of California as applied to contracts that are executed and performed entirely in California. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be Alameda County, California. The parties agree to attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolution or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures.

Recovery of Litigation Expenses
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

Severability
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

Assignment
These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sub licensable or otherwise transferable by you. Any transfer, assignment, delegation or sublicense by you is invalid.

Dr. Ben Thompson, Au.D.

Dr. Ben Thompson, Au.D.

Dr. Ben Thompson is an audiologist in California and founder of Pure Tinnitus. Dr. Thompson has a comprehensive knowledge of tinnitus management. He completed his residency at University of California at San Francisco (UCSF) and is a past board member of the California Academy of Audiology. Via telehealth, Dr. Thompson provides services to patients with hearing loss and tinnitus.

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